All products are new and direct from the manufacturer. We DO NOT sell used or refurbished equipment.
All our products are covered by the manufacturer warranty. The manufacturer makes the decision about repair or replacement if the item is under warranty.
Damage to any equipment that was caused by the consumer is not covered and therefore non-returnable.
Unless Discount Medical and Mobility made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
RECEIVED AN INCORRECT ITEM?
If you receive an incorrect item in any order due to an error on our part we will replace it without additional charge. Please contact us within 10-days of receipt of incorrect items to arrange replacement.
RECEIVED A DAMAGED ITEM?
We ship all orders with our preferred carriers UPS, FedEx, and the US Postal Service. All of the items we sell are guaranteed to be in full working order when you receive them. If an item you purchase is damaged during shipment you may return it for replacement with the exact same item. Please contact us within 10-days of receipt to arrange replacement. We will provide you with a return authorization number (RMA number) and communicate with the manufacturer in order to have the item fixed or replaced. Only after we receive the item back and examine it will we issue a replacement or refund.
NEED TO CANCEL AN ORDER?
Orders cancelled after the item has shipped are subject to all standard return policies stated above. You must accept delivery, obtain an RA Number and ship the item back to the correct address. All shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply.
WE CANNOT ACCEPT RETURNS ON OPENED ITEMS
Due to FDA regulations regarding cross contamination and the resale of medical supplies and devices we cannot accept returns on any equipment where the original packaging has been opened. This does not affect Manufacturer's Warranties. Non-defective and unopened/unused Machines, Parts, Batteries, and Equipment must be returned with their original packaging within 10 days of the shipping date in order to receive a refund. All shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply.
WE HONOR ALL MANUFACTURER'S WARRANTIES
Most of the products we sell are covered by standard manufacturer's warranties. Warranty periods and conditions vary from product to product and manufacturer to manufacturer. Please contact us to discuss your options.